Accessibility Policy

ISPA promises to meet your needs in a timely manner by removing barriers to accessibility and meeting the requirements of the Accessibility for Ontarians with Disabilities Act (2005) and our ISPA multi-year accessibility plan.

If you’d like information from our website in a format that’s more accessible for you, contact our Human Resources Manager: Stu Wilson. Tell him you’re making an AODA request for accommodation and state your preferred method of communication.

You may also ask Stu Wilson for documents required under the Customer Service Standard of the AODA, which are optionally available in large font size.

In-Person Accessibility & Support Animals

ISPA is continuously working on ways to make it easier to access our public facilities. You’re welcome to bring support persons and support animals to all public areas of our facility.

Staff Training

We conduct employee training on AODA obligations for all staff, with specific focus on workers who deal directly with the public or third parties. We also maintain records of this training as required by the Act.

Equal Opportunity

We treat everyone in a way that maintains dignity and independence. We believe in integration and equal opportunity, so we’ll always communicate with you in a way that’s appropriate for your individual needs, including throughout your job application process.

WCAG 2.0 Standards

We make all information on our website accessible to you, regardless of any disability you may have. For example, we accommodate people with varying degrees of visual acuity by using variable font sizes for all text and graphics on the site.

Your Feedback

ISPA welcomes feedback from employees, customers and the public about our accessibility and compliance with the AODA. We take all feedback seriously and use it to provide accessibility when creating and updating our policies and procedures.

You’ll receive a response to any questions, comments or suggestions by email or telephone (as requested) within five business days.